and should just immediately switch to the RDP terminal session. This topic has been locked by an administrator and is no longer open for commenting. I added a "LocalAdmin" -- but didn't set the type to admin. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). If not, its a quick learning curve. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And thats it. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. '"Oh, I understood that completely when I first read it. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Run FlexiHub on the virtual desktop, and login. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. In this article, we've seen how to get set up with Splashtop SOS. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. Most often, users will receive a black screen upon opening the app. In the Mouse properties window, change the Scheme to Windows Black (system scheme). LOTS of people here use Splashtop. Copyright 2023 Splashtop Inc. All rights reserved. This is indeed helpful, thank you so much. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Apply, and voila, the cursor is visible again and the remaining pointers are still white. Clicking represents a touch. Right-click on each mouse and choose " Update driver .". They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. If the problem were to persist and you needed something to help you i said "can't you use VNC?" It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. OMG! Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Go back and read what I posted about the Exchange scenario. Based on your instructions I dug out an alternative fine grained solution. Your daily dose of tech news, in brief. I realized I messed up when I went to rejoin the domain The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. The standard pointer remains visible regardless. Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. Interesting. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Where have YOU been all my life? comes to mind. (LogOut/ New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. Ok, so it's a touchpad issue. Your mouse should now be connected! Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. The annually-billed price is $28.6 per computer per month. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? It's a two part server/workstation software enabling for remote USB and found it here: 1. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Welcome to the Snap! And for this you can use Flexihub software. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. The purpose of this function is to prevent other people from accessing the connected host remote computer. If you have five licenses then any five people from your list of technicians can use SOS concurrently. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. I was about to start digging into Citrix settings. The user goes to the web page and downloads and runs the app. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Thankfully the fix is a pretty simple one. 2. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Solution 6. Step 2. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. There are some additional options under the Settings menu. Addicted to coffee. someone logs in with RDP remotely, the console session will get logged out, and If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. In Word this was particularly annoying when trying to type and manipulate text. I'm a freelance writer specializing in technical communication. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Splashtop is a remote access tool that enables remote workers to access and control their office computers. Supports Windows, Mac, and Chromebook. Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. Just open the Splashtop Streamer and choose Install Printer Driver. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. This black screen will linger for a few seconds, and then the app crashes. Click " Additional mouse options " on the right side of the screen. Copyright 2023 Splashtop Inc. All rights reserved. See all Splashtop remote access and remote support solutions. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. As you try to remote in using Splashtop into the console session, the RDP will disconnect. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." Find out why 20 million people use Splashtop and try it out for yourself today! and our Hi Team, NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. Since the mouse is usb connected, there will be no problems with sharing the device. However, it is not a default/standard feature included with all Splashtop plans. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? Thanks and apology for the issue encountered. Today I finally had time to google wtf made the cursor disappear. The Splashtop onscreen prompts show the 3 steps. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices Reddit and its partners use cookies and similar technologies to provide you with a better experience. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. See if you are still experiencing a problem. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Please note: This may reposition your desktop icons. I'm excited to be here, and hope to be able to contribute. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. And what are the pros and cons vs cloud based. Step 1: Power off your PC by holding the power button. Brilliant! Automatically blank the remote screen when connected. session can co-exist. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? No. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Look for the "+" SOS icon when you start the app and tap it. Mouse Lagging and Beeping Sound Remember that each SOS license allows 1 technician at a time to use SOS. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) To continue this discussion, please ask a new question. Turn ON the "Show offline computers" option in Settings. ", which is completely unrelated to Splashtop's issue. You need to hear this. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? OMG!!! Thanks for the easy fix. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. Learn how your comment data is processed. Below is the fastest and most efficient way to configure this option. Operating system not responding. Whoopee! I'm checking with support team. stay tuned thanks. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. Now, when Windows is loading with the spinning dot on the display, press and hold the power. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. Lord that was bloody annoying ! If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Holding down a click is like holding your finger down on the device screen. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. Hit the monitor icon on the Splashtop ribbon. Id definitely like to hear of a permanent solution to this as its damn annoying. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account.