To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Conditional eligibility (some trips). Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). The fax number for Mobility Eligibility is 404-848-6900. Learn more. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. It is the operators responsibility to ensure that mobility aids are safely secured. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Mobility Operators do not provide services that exceed door-to-door assistance. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. 2424 Piedmont Road, NE Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Regular Breeze Cards are not accepted for Mobility certified customers. Requests to suspend subscription service until further notice will not be accepted. for any inconvenience. When does my Reduced Fare Breeze Card expire? All future replacements are $5. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. 2424 Piedmont Road NE If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. MARTA attained the Silver level of recognition for its sustainability efforts. MARTA Mobility If service is to be suspended, the reasons will be provided. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Please indicate if no return trip is necessary. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Overview Customers will be asked to leave a voicemail with their name and phone number. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. A requested trip time may not be available. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. MARTA Transit; MARTA Service; Facebook; Instagram; 404-848-5000 . If a card has been confiscated due to usage by any unauthorized property. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. You can also load stored value (cash) at the cost of $1 per trip. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. 404-848-5826. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Customer Guides and other written materials are available in alternative formats. Individuals may forward the completed application in the following ways: Via Mail: MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Customer Service. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. MARTA Customer Experience. Customers may also cancel via the MARTA website @ 4. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Weekday: 4:45 AM - 1 AM; . This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. I think that things are what you make it. 404-848-5826. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Customers must make all changes prior to the date of travel. view details. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. 5. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Riders' Advisory Council; MARTA HOPE Program; . Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. MARTA Police (Emergency) 404-848-4911. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Atlanta, GA 30324-3330, Via Fax: