Regus Reviews - 265 Reviews of Regus.com | Sitejabber I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Membership: 2.3.1. I look forward to receiving more information from you. {Contact Details}. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I tried a one-month subscription and it has been literally impossible to cancel. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream All our agreements automatically renew before their term finishes for an equal length to the previous one. How many days access a month do I get with my membership? Date of experience: February 19, 2023. A year later I re-opened another account for again a years time. i made an account a day ago and i tried contacting them to cancel my account. Kind regards, I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. If we . I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. This company has the worst customer service I have ever experience in my life. I had an error with their billing department which was 100% their fault. How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow Today I haven't visited a Regus office in over two years yet the bills keep coming. We ask all our customers to add an automated payment method to their account. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. Best, Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. How easy is it to get a hold of customer service at regus? Company Name: Carrie Jaffe or Accurate Assessments of San Diego For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. This comment was posted by a verified customer. Do not do business with this company! hb```a`` And that`s why I decided to write this post because. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. The quality of Regus office space is good and available services/appliances were reliable. I had a membership for over a year. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Lorraine Brule Michelle Spire Best regards, And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Thanks for the heads up on this. I have little to no faith that I will receive my deposit without hassle. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Get help. Best wishes, Best regards, This is a very unprofessional way of handling the situation as this concerns health and safety. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Is calling them the only way to do this or is there a way to do it online or via the app? Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). This is a very unprofessional way of handling the situation as this concerns health and safety. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. All of our services and costs are detailed in the agreement you signed. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. So, I don't think there won't be an issue with it. Well. Askcenter staff for availability and pricing. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Unrivalled workspace. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. they charged me twice and theyre being difficult.. please help. This is the first time I am ever writing a negative review for any company in my life. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Note- they are similar to Spirit Airlines. It is clean and smart and well organised. According to the contract terms, the last date of my membership with you is on {the date}. What the heck? Your termination will be automatically confirmed by email. No refund/credit if less than 10 days. Were sorry you had this experience and would love to help. I contacted Regus immediately to explain the situation and cancel my service. I have no complaints regarding your club and the facilities. Gain trust and grow your business with customer reviews. Global Customer Service at Regus. But once you are in the system - you can't do anything. I apologise if you are not completely satisfied with the service. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. This company is completely disorganized, and crooked. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Your email address will not be published. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. This cost me: Global Customer Service at Spaces. Who has the free mental bandwidth to keep track? This is to inform you that, unfortunately, I would have to cancel my membership with your club. The company left an official comment to this complaint. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. There are lots of better places out there which are cheaper and better, Hi, How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. I would not recommend thia company. We may have received incorrect data. We understand that you'd have appreciated greater notice. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. Does your user agreement specify proper reasons to cancel? A member of my team has already contacted you and discussed the situation. I had expected to be required to pay for 3 months through 2/28/22. same goes with debt collector from malaysia that emailed me abt 3 months ago. You will regret signing with Regus. Event rooms, boardrooms, training rooms, and more. Not most people, I bet. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. . Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Michelle Spire Regus does not communicate with customers via telephone. This will take you to the "End Your Amazon Prime Membership" page. Without further options, I contacted my credit card company and they put a stop on the payment. Its a very common part of a business when providing goods or services to customers and then not receiving payment. Thank you for setting up this process for me. There is absolutely zero opportunity to engage with the corporate infrastructure. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). French has been your invoice and communication language since day one but Ive just updated it to English for you. Meeting Room Rental | Conference Rooms For Rent - Regus hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Dear Ms/Mr {Name of the Recipient}, Questions and answers about starting, owning, and growing a small business only. Here is a simple format for writing this letter , To, Global Customer Service at Regus, They auto renew your contracts without your permission. We also ensure all reviews are published without moderation. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. I really thought that this company would be a good option for expanding our business. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. They would not remove the items that I didn't want. Thank you, Michelle Spire Go to this page in your computer's web browser. Virtual Office & Mailing Address in Fort Wayne | Regus Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Once your agreement with us has been renewed, well confirm it via email. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! I found someone. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. You need to enter CC details for Dragonpass, but not necessarily MyRegus. If not, let us think for a moment about the case law. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. DO NOT give them your payment info, DO NOT sign with them. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Make it brief, not elaborate. Update: a big thanks to the Luton branch who actually decided to look into my account further. I called their 1-800 number and someone overseas took my message. We use cookies to improve your experience and deliver personalised content. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. Same here. This is to inform you that, unfortunately, I would have to cancel my membership with your club. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. how to cancel regus membership/account? Otherwise, Preferential is better for those who visit 8-13 lounges a year. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. 205 0 obj <>stream And why wouldn't he, he is sub-contracted to sell office space. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality My membership account number with the club is XXXX-XXXX-XXXX-XXXX. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. If you sign up on monthly then it should remain on a monthly plan. It shows 16 British Pounds per top-up for me. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. GO LITERALLY ANYWHERE ELSE. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Cookies Policy Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? We call this the "Veeto Demand" period. I refused to pay for a service that their system just added to my account until this issue was resolved. In case, there is any cancellation fee or refund, make sure to include the same in the letter. This does not affect customers who have a permanent space as these are reserved specifically for them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Mailforwarding, Hi Martin, I would like to request you to cancel my membership with you kindly. Once a class has ended, no changes can be made . I wanted to thank you for your help. Find out how we combat fake reviews. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Wow, Hi Jane, You should receive your refund within 30 days after your agreement end date. ive been trying to get my money back ever since. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Lorem ipsum dolor sit amet, consectetur adipiscing elit. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Go anywhere but here, Hi Eric, thanks for reaching out. Ts and Cs apply. I am sorry if you feel this way. They charge an excessive retainer fee. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. How To Write a Cancellation Letter for Membership? These emails were sent to the email address you registered with us on the same day you signed the agreement. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Desposit/Retainer - $700 Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Please fill in your details and a member of our team will contact you shortly. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. We apologize for any inconvenience caused.