Visit the Ideas forum! This entity's purpose is to describe a group of Service entity items that are priced and billed as one component of Recurring Service type contract. 4. function SendLinkByMail(href) { and not visible to the API user when inspecting the Extension Callout on edit and when creating a new Extension Callout. Each of the entities inherits from the Autotask base class Entity. This entity represents associations between, This entity represents articles associated with. The entity exists for billing use purposes. You can individually configure the following entities to allow querying, adding, editing, and deleting (bold items only): For more information about impersonation security levels, refer to Allow impersonation of resources with this security level. Calculated in hours only. Saves the note or time entry and closes the dialog box. Access to version 1.6 will deactivate in Q4 2024. Create a Ticket in Autotask using Powershell 27 Aug 2015. The fields that do appear show the following differences: A Keep Current option is available and is the default. When the Organizational Structure is enabled in Autotask, this object describes an organizational structure Branch. AllocationCodeID is required on create() and update() if your company has enabled the Autotask system setting that requires a Work Type on a Ticket. /*]]>*/Want to tell us more? This entity describes an Autotask Role. If the API receives an invalid prefix, it will automatically generate one and assign it to the resource. [CDATA[*/ Security: This check box is available even if users do not have permission to edit tickets. RESTAPIsupportability and query thresholds, Using Swagger UIto explore REST API requests. If there is no Contract Service or Bundle SLA, then check the Contract. The assets associated with Knowledgebase articles are recorded in this entity. window.open(uri); I am trying to create a ticket in autotask using the below python code: CreatorResourceID can return a ContactID. Head on over to our Community Forum! IMPORTANT When this feature is released, we will change the Publish settings of ticket and task notes and attachments to Internal &Co-managed for all tickets and tasks where the Co-managed Visibility is set to Visible. This entity is only used by multi-currency databases. The allowed actions are specific to the object. Autotask Resources are employees, contractors, or consultants with access to a company's Autotask system. It has code to get popular entities like accounts, tickets, contacts etc. Each entity description includes the following information: Note that actions are governed by the permissions of the logged-in end user; for example, although a Company entity allows a create call, the logged-in end user may not have permission to create a Company entity. They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. Available in the UI only when the installed module is enabled. Tickets define service requests within the Autotask system. Open the Kaseya Helpdesk. NAVIGATION 3. This field is required unless the supplied ticket category or the user's default ticket category has both the Due Date and Due Time configured. The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. https://www.autotask.com/, Press J to jump to the feed. Thanks for your feedback. This entity represents checklist libraries related to documents in Autotask. A Department is an association the application can use to manage resources, especially when assigning project tasks. /* Home >Search > Global Notes Search or > Reports > Other >General. Autotask Service Bundles group multiple Services for purchase. Saves and closes the note or time entry and opens the Forward/Modify Ticket(s) page. These are referred to as Reference fields. This entity's purpose is to describe a Resource - Role - Queue relationship. This entity describes one or more Autotask Assets (previously known as Configuration Items) assigned to a Ticket beyond the primary asset(ticket.configurationItemID). } This includes the category field itself. } This entity's purpose is to describe a modifier for a given Work Type BillingCode. For more information about fields marked as picklists, review our Understanding picklists article. Does anyone have sample code for how to create a ticket using the REST API. This entity contains attachments for the Tickets entity. /*]]>*/Want to tell us more? If ChangeApprovalStatus = Requested, user can change it to Assigned (only). This entity contains the attachments for the ConfigurationItemNotes entity. Thanks for your feedback. function SendLinkByMail(href) { If the time entry page is open for a long time, it is possible for the Status field to be changed by another user or a workflow rule. This entity manages the tags associated with tickets in Autotask. If you open this dialog box or page from the Edit Ticket page, this check box will not appear. Ticket cannot be created with an inactive TicketCategory. The API currently exposes the following entities. If a ticket is created or updated with a sub-issue type that is excluded from the associated contract, the ticket's ContractID will be updated to that of the exclusion contract, if it exists. Is there a proper earth ground point in this switch box? If it is selected, the note is created with the Internal & Co-managed publish type. function SendLinkByMail(href) { If the ticket type is not = Change Request and a current ChangeApprovalType value exists on the entity, then the field is cleared. function SendLinkByMail(href) { To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call. It determines a customer's total taxes on billing items. Refer to Finding resource and child access URLs of REST API entities to learn how to locate these paths. All users can view attachments they uploaded. This entity describes a transaction where a specified quantity of an InventoryProducts or an InventoryStockedItems entity is transferred from the items current InventoryLocation to a different InventoryLocation. ChangeInfoFields are available regardless of whether they are Active or Inactive. You cannot create a ticket with TicketType = Problem and specify a ProblemTicket ID or specify ProblemTicketID for an existing Ticket with TicketType=Problem; that is, a ticket that is already a problem ticket cannot become an incident to another problem ticket. I am using CyberDrain PowerShell module but I am clearly missing something. [CDATA[*/ You might want to work with Autotask API's own Visual Studio solutions which are linked on their web services page. This entity is only used by multi-currency databases. Easily create an Autotask survey Easy copy/paste process takes less than 5 minutes Including survey in existing notifications means no extra emails for your clients Sync Autotask ticket details with feedback Gain further context about feedback by retrieving ticket info through the Autotask API. This entity describes an Autotask Allocation Code. Visit our SOAP API lifecycle FAQ article to learn more. To use a speed code, enter it in the field. This field is editable for tickets whose ticket category is 'RMA.' User-defined fields are custom fields that each Autotask customer can add to their Company, Contact, Opportunity, Sales Order, Projects, Products, Assets, Ticket, and Tasktables. The function of this entity is to describe the tax rate charged to a customer for specific goods or services purchased in a specified tax region. If the Quick Ticket Edits section remains collapsed, you can save the note or time entry without completing required fields. Tickets and project tasks share the same list of statuses. From the Autotask Home page toolbar, select Help. If QueueID does not meet the requirement specified by the associated ticket category's 'Queue is Required' setting, as listed below, an error will occur. [CDATA[*/ Provide feedback for the Documentation team, To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call. For more information, refer to Time Entry/Note Quick Edit Fields. It describes whether a Product on the Price List uses the internal currency or an external currency for a Product Tier, and if it is external, lets you set the price in that currency. Press question mark to learn the rest of the keyboard shortcuts. This entity takes on the UDFs that hold the site setup information for the Company represented by companyID. This includes the following fields: ChangeApprovalBoard, ChangeApprovalType, ChangeApprovalStatus, ChangeInfoField1, ChangeInfoField2, ChangeInfoField3, ChangeInfoField4, ChangeInfoField5. The InventoryProducts entity is the container where you define inventory location, minimum and maximum stocking levels, and can see the summary of the product (Available, Reserved, etc.). This entity represents ticket and article tags in Autotask. This entity's purpose is to describe a Vendor type Company with an association to an Autotask Product. Autotask now allows Role to be inactivated. Refer to Adding and managing attachments. Best Practice but optional: Set up Workplace-specific queue, ticket source, issues and sub-issues in Autotask. The 'YYYYMMDD' value must be a date less than or equal to today's date. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Please open the solution (the C# one) in Visual Studio and work with the sample code there. This entity describes an Action Type assigned to a CRM Note or To-Do. UDF changes are included in the criteria for updating LastTrackedModificationDate. This selection opens a page that contains a subset of the fields documented above. This entity describes an Autotask project task assigned to a service call. You use it to override your company's standard role rate for labor tracked against the contract. Such ticket categories are hidden everywhere you select a ticket category . Want to talk about it? The following table describes the standard Autotask field objects for this entity. /*